Delivery and Return
Our Delivery cost is charged based on the total weight of the basket, So you may find it more cost effective when you purchase more item.
The standard price for any item with total weight of 50grams to 100grams is £1.99 while items with total weight from 500g to 2kg is £4.95. it does not matter if you are purchasing 1, 5 or 9 items the shipping cost will be calculated based on the weight of the basket For a more detail price list the link see below
if you buying outside United Kingdom please send us a message and we will calculate and arrange postage for you
Our Delivery shall be via Royal Mail, Hermes or UKmail with an average timeline of 2/3 working days. unless otherwise stated within the product description
Delivery costs will be calculated by us and will be specified as part of the order process before you place the order on the Website, and will be charged in addition to the price of the Products. The estimated Delivery Date(s) will depend on the delivery service chosen
If a parcel is undelivered to a UK address after 14-21 days from the dispatch date we will consider issuing a refund after an investigation has taken place. Under no circumstances can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.
Delivery Dates specified are estimates only, if we miss the Delivery Date for any Products for reasons within our control, then we will notify you as soon as possible, and will provide you with further reasonable delivery options (at no additional cost to you). You may cancel your order straight away if we notify you that we will not be able to make any further delivery of those Product(s)
If you do choose to cancel your order for late delivery under clause you can do so for just some of the Products or all of them. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and applicable delivery charges
The prices of the Products and delivery charges are as quoted on the Website at the time your order is accepted and an Order Confirmation is issued. It is your responsibility to confirm with the suppliers that the prices of their Products displayed on the Website are correct.
All exchange requests must be clearly stated on a cover note included within the package of Products which is returned to us. The details must include the model number,and colour of the item requested
You are welcome to provide us with more than one option for exchange as all exchange requests will be processed at our discretion and subject to availability
You must return the Products you wish to exchange without undue delay and in accordance with our returns procedure set out at clause
All returns sent back without sufficiently clear exchange requests or where we cannot accept the request for any reason will automatically be considered as a request for a cancellation and refund. We are not obliged to contact any customer to obtain or clarify refund/exchange instructions; andif an exchange request is accepted we will send the exchange item(s) to you free of charge
Because you are a consumer, we are under a legal duty to supply Products that are in conformity with these Terms and Conditions.
We will give a full refund for any return sent within 30 days of receipt, this item must be in acceptable condition and not used.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms
If you have returned the Product(s) to us and we are satisfied this is because they were originally faulty (other than as a result of improper use or maintenance by you), we will refund the price of the faulty Products, together with any applicable delivery charges and reasonable delivery costs Unless the Product is faulty or not as described you will be responsible for the full cost of returning the Product to us.you incurred in returning the item to us.
The original delivery note or full valid details of your order should be included in the returned parcel together with all labels/tags intact in order for the return to be processed correctly. Returned parcels can be held by the returns department and not processed if the parcels received cannot be identified by the details provided within the package
You may use the original packaging if you still have it but if not, please pack your Products securely in suitable packaging material. Parcels may be rejected by us if they are received damaged due to unsecure packaging.